Where can I find your ticket office?
When you come to Húsavík, you’ll easily find our ticket office in the Whale Watching Centre. The church is quite prominent in the centre of the town and our main ticket office is located across the street from the church. You can take the stairs from the ticket office that lead down to the harbour. Just look for the green flags, and you won’t miss us.
How can I book a tour?
Is it guaranteed to see whales on every tour?
We can never guarantee a sighting on a tour since we are sailing in wild nature. Whales are wild animals that roam freely from place to place covering vast distances in a short amount of time. The last few years we have had a 98% sighting rate on our tours. If you do not see any whales on your tour we offer you to join us on another tour, depending on availability, free of charge.
When is the best time to see whales?
April through October is the best season for seeing whales. Every day is different regarding species and the number of whales seen in Skjálfandi Bay.
There is no research that shows one time of the day is better for whale watching than another. Every tour is different and you never know what adventure awaits you.
What are the most common species seen on your tours?
Humpback whales, Minke whales, White-beaked dolphins and Harbour porpoises are the most common species seen in Skjálfandi Bay.
Do I need to book in advance?
We highly recommend you book your whale watching tour in advance, especially during the high season from June to August. Book here or give us a call at +354 464 3999.
Is it possible to cancel a reservation?
Yes, it is possible to cancel a reservation or reschedule without a charge for up to 24 hours before departure. Please contact us for any cancellation or change.
What happens if my tour gets cancelled?
We do everything we can to get you on our next available tour. Please contact us to reschedule your reservation. If you don’t have the possibility to join one of our other tours, we will refund you the full price of the ticket.
What if the weather is bad?
Our captains have years of experience and they estimate weather and sea conditions and decide if it is safe to go out. The safety and comfort of our passengers is our top priority. You will get a full refund on your ticket if we have to cancel the tour because of weather conditions.
Please be aware that the weather in Iceland can be unpredictable, and therefore, the tour can be cancelled on short notice for safety reasons.
How should I dress for the tour?
Dress warmly, bring a hat, gloves and good shoes. We offer every passenger a warm overall and raincoat if needed.
Is it okay to bring small children on board?
Yes, if weather conditions are good, bringing small children on board is not a problem. You can take a stroller on board with you if you prefer. We offer warm overalls for kids on board if needed, but we advise you to dress the kids warmly. If you have doubts, don’t hesitate to ask the crew about their recommendations.
Can I join the tour if I am pregnant?
We do allow pregnant women on our whale watching boats, however, safety and comfort are very important to us. We advise you to ask about weather and sea conditions at our ticket office before the start of the tour.
Are there toilets onboard?
Yes, there are toilets on board all our whale watching boats and also below our ticket office.
Do you offer group discounts?
Regarding group discounts please contact us.
Do you accept credit cards or foreign currency?
Yes, we do accept all major credit cards and major foreign currency based on the current currency exchange rate.